Privacy Policy

1. Who We Are

Flash Restorations is a property restoration company operating throughout the United Kingdom. We provide emergency and planned restoration services including water damage, fire damage, flood damage, mold remediation, and related services.

If you have any questions about this policy, you can contact us at any time via our contact page or by calling 0800 123 4567.

2. Information We Collect

We may collect the following types of information:

• Contact details — your name, email address, phone number, and property address when you submit an enquiry or book a service.
• Service information — details about the damage or work required so we can provide you with an accurate quote or response.
• Website usage data — general information about how visitors use our website, collected anonymously via analytics tools (such as Google Analytics). This does not identify you personally.
• Communications — records of emails, calls, or messages you send us, so we can respond effectively.

We only collect information that is necessary to provide our services or respond to your enquiry.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Send you quotes, updates, and information related to your job
• Improve our website and the quality of our services
• Comply with any legal or regulatory obligations that apply to our business

We do not use your personal information for unsolicited marketing without your consent.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information with trusted third parties only where necessary — for example, subcontractors involved in completing your restoration work, or your insurance company if you have provided us with their details. Any third parties we work with are expected to handle your data responsibly.

We may also disclose information where required by law or regulation.

5. Cookies

Our website uses cookies — small text files stored on your device — to help us understand how visitors use the site and to improve your experience.

We use analytics cookies (such as Google Analytics) which collect anonymous data about pages visited and time spent on the site. These cookies do not identify you personally.

You can disable cookies at any time through your browser settings. Disabling cookies will not prevent you from using the site, though some features may work differently.

6. Data Security

We take reasonable steps to protect the information you share with us. Our website uses HTTPS encryption to secure data sent between your browser and our servers. We limit access to personal data to those who genuinely need it to carry out their work.

While we take data security seriously, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of information transmitted to us.

7. How Long We Keep Your Data

We retain personal information for as long as is reasonably necessary to fulfil the purposes described in this policy, or as required by applicable law. Once your information is no longer needed, we will dispose of it securely.

8. Your Rights

You have the right to access the personal information we hold about you, to request corrections if it is inaccurate, and to ask us to stop using it in certain circumstances. If you would like to make any such request, please contact us using the details below.

If you are based in the UK, you also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your data has been handled incorrectly.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.

10. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on this page. We encourage you to check back periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.